No! We have never had a case of a stolen bag or stolen returned clothing since we have been in Pickup and Delivery business.(June 2000)

Very simple. Together we choose a location that meets certain criteria. Some prefer through the side gate on the side of the house. Others have fairly secluded front entrances with good overhang to protect returned clothing in bad weather. Whatever the case, your route driver will help you select a location that meets all the criteria.

You place your Express Bag in your Pickup & Delivery Location (PDL) by 8 am on your route day, and your driver checks your PDL sometime during that day. The very next route day, those clothes are delivered to your PDL with an invoice attached. The charges are placed on your account, and you will be billed weekly. Please note that if there are unusual spots or damage that requires extra attention, your clothes might be held past the initial delivery day. Always include a note in your bag if you must have your items back on time.

Please call our office at 885-1281, option #3, during business hours. A CSR will be there to help you, and if they do not have the answer, they will have our Customer Service Manager get in touch with you. We strive to offer you the best in customer satisfaction.

Your route driver services your house twice a week. If you live south of Old Hickory Blvd. in Brentwood or Franklin, your delivery days would be Mondays and Thursdays. It is the same for Hermitage, Mt. Juliet, Lebanon, and Sumner County. In almost all other areas of Nashville, our delivery days are Tuesdays and Fridays. As long as you use us at least twice a month, your service will continue. You can always call us and let us know that you need a pick-up if you do not use us weekly. If we find that you have not used us in three consecutive months, you might be taken off our route service.

No! You pay the exact same price as if you were to bring your garments into the store.
No delivery or any other additional charges are involved.

A simple phone call to your route driver will handle any special request. We don’t out-source our work to the lowest bidder; we own and operate our own plant, so in most cases, we can have your clothes ready at our Hermitage location the day after they are picked up.

No. For efficiency, the route driver makes about 25 stops per hour. This gives us the ability to not charge extra for this service. Feel free to stop your route driver or call in advance for a special consultation about a problem or concern.

How do I pay and how often. Oakwood Cleaners offers a secure credit card on file for your convenience. Charges are posted each Saturday for the week’s total. The total will reflect all orders input within the previous week of that date.

If you would like a summary of the charges e-mailed to you, please let our customer service manager know when you sign up for your service.

This is not a revolving credit account. If the balance becomes overdue by 30 days for any reason, including declined credit card transactions, it is subject to a Late Fee of $5.00 or two percent monthly of the unpaid balance, whichever is greater. Your garments will be held until all balances are paid in full, and a current credit card is put on file.

You enjoy double grace periods, reduced check writing, and frequent flyer miles for enrolled cards.

Yes, minor repairs are still done at no extra charge. All others will be done based on the request attached to the garment or instructions in the bag. Please call for a price quote on all alteration requests.