Our route customers enjoy the very special convenience of not having to make that special trip to the drycleaner. Once you’re on our route, we designate a Pickup and Delivery Location (PDL) at your house. We issue two nylon laundry bags (“Express Bags) and on your route days, you simply place your bag in the pickup and delivery location (PDL) by 8:00 A.M.. Your route driver checks the PDL, retrieves your bag, and delivers your clothing from the previous route day. Your clothing is returned the way you would expect from Oakwood Cleaners with an invoice attached. You will receive a bill at the end of the month detailing your monthly invoices. There is no need to be home and there is no extra charge for this service.
Call (615) 885-1281 to sign up or fill out either the online signup form below (coming soon) or PDF form (please fax the PDF form to 627-2867 or return with your first order) and you will be contacted by your route driver. For answers to questions you may have about this service, read through our Frequently Asked Questions list by clicking HERE.
Frequently Asked Questions About Pick-up and Delivery
I’m worried about my clothes being stolen. Has this ever happened?
No! We have never had a case of a stolen bag or stolen returned clothing since we have been in Pickup and Delivery business.(June 2000)
How do I select the Pickup and Delivery Location (PDL) at my house?
Very simple. Together we choose a location that meets certain criteria. Some prefer through the side gate on the side of the house. Others have fairly secluded front entrances with good overhang to protect returned clothing in bad weather. Whatever the case, your route driver will help you select a location that meets all the criteria.
I’m never home. How do you get my clothes?
You place your Express Bag in your Pickup & Delivery Location (PDL) by 8 am on your route day and your driver checks your PDL sometime during that day. The very next route day, those clothes are delivered to your PDL with an invoice attached. The charges are placed on your account and you will be billed once a month.
What if I have a problem with a garment?
Please call our office at 885-1281 any time of the day. Our customer service manager is Natasha at extension 409. A phone call to her or a note in your bag will get you in touch with her. We have found that dealing with the same person each time there is a question or concern allows a higher level of service and customer satisfaction.
Which days are my route days?
Your route driver services your house twice a week. If you live south of Old Hickory Blvd. in Brentwood or Franklin your delivery days would be Mondays and Thursdays. It is the same for Hermitage, Mt. Juliet, Lebanon and Sumner County. In almost all other areas of Nashville our delivery days are Tuesdays and Fridays.
Is there an extra charge for this service?
No! You pay the exact same price as if you were to bring your garments into the store.
No delivery or any other additional charges are involved.
What if I need something sooner than the three-day turnaround on your route service?
A simple phone call to your route driver will handle any special request. We don’t out-source our work to the lowest bidder; we own and operate our own plant so we can have your clothes ready at the store the day after they are picked up.
Can I pay each time the driver delivers my clothes?
No. For efficiency, the route driver makes about 25 stops per hour. This gives us the ability to not charge extra for this service. Feel free to stop your route driver or call in advance for a special consultation about a problem or concern.
Can I pay with a credit card?
Yes. We keep on file the credit card information and when the monthly statements are generated, your charges go directly onto your credit card. You will still receive a monthly statement showing your account activity and proof that the credit card was billed. You enjoy double grace periods, reduced check writing, and frequent flyer miles for enrolled cards.
Can I get alterations or repairs done?
Yes, minor repairs are still done at no extra charge. All others will be done based on the request attached to the garment or instructions in the bag.
Still have questions?
Call us at (615) 885-1281.