Pick-up & Delivery

Free Pick Up and Delivery

Our route customers enjoy the very special convenience of not having to make that special trip to the drycleaner. Once you’re on our route, we designate a Pickup and Delivery Location (PDL) at your house. We issue two nylon laundry bags (“Express Bags) and on your route days, you simply place your bag in the pick-up and delivery location (PDL) by 8:00 A.M. You must use our service at least twice a month to qualify for pick-up and delivery. Your route driver checks the PDL, retrieves your bag, and delivers your clothing from the previous route day. Your clothing is returned the way you would expect from Oakwood Cleaners with an invoice attached.

Meet out drivers!

Oakwood Cleaners offers a secure credit card on file for your convenience. Charges are posted each Friday for the week’s total. The total will reflect all orders input within the previous week of that date.

If you would like a summary of the charges e-mailed to you please let our customer service manager know when you sign up for your service.

This is not a revolving credit account. If the balance becomes overdue by 30 days for any reason including declined credit card transactions, it is subject to a Late Fee of $5.00 or two percent monthly of the unpaid balance, whichever is greater. Your garments will be held until all balances are paid in full and a current credit card is put on file.

New Customer Registration

Thank you for your interest in our Free Home or Office Pick-up and Delivery Service! Please fill out the information below and our Customer Service Manager, Rachel Lunsford will contact you to answer any questions, set up your service and take your billing information. If you need immediate assistance please call 615.885.1281.

Sign up here

Frequently Asked Questions About Pick-up and Delivery


I’m worried about my clothes being stolen. Has this ever happened?

No! We have never had a case of a stolen bag or stolen returned clothing since we have been in Pickup and Delivery business.(June 2000)

How do I select the Pickup and Delivery Location (PDL) at my house?
Very simple. Together we choose a location that meets certain criteria. Some prefer through the side gate on the side of the house. Others have fairly secluded front entrances with good overhang to protect returned clothing in bad weather. Whatever the case, your route driver will help you select a location that meets all the criteria.

I’m never home. How do you get my clothes?
You place your Express Bag in your Pickup & Delivery Location (PDL) by 8 am on your route day and your driver checks your PDL sometime during that day. The very next route day, those clothes are delivered to your PDL with an invoice attached. The charges are placed on your account and you will be billed weekly. Please note that if there are unusual spots or damage that requires extra attention your clothes might be held past the initial delivery day. Always include a note in your bag if you must have your items back on time.

What if I have a problem with a garment?
Please call our office at 885-1281 any time of the day. Our customer service manager is Rachel. A phone call to her or a note in your bag will get you in touch with her. We have found that dealing with the same person each time there is a question or concern allows a higher level of service and customer satisfaction.

Which days are my route days?
Your route driver services your house twice a week. If you live south of Old Hickory Blvd. in Brentwood or Franklin your delivery days would be Mondays and Thursdays. It is the same for Hermitage, Mt. Juliet, Lebanon and Sumner County. In almost all other areas of Nashville our delivery days are Tuesdays and Fridays. As long as you use us at least twice a month, your service will continue. You can always call us and let us know that you need a pick-up if you do not use us weekly. If we find that you have not used us in two consecutive months, you will be taken off our route service.

Is there an extra charge for this service?
No! You pay the exact same price as if you were to bring your garments into the store.
No delivery or any other additional charges are involved.

What if I need something sooner than the three-day turnaround on your route service?
A simple phone call to your route driver will handle any special request. We don’t out-source our work to the lowest bidder; we own and operate our own plant so in most cases we can have your clothes ready at our Hermitage location the day after they are picked up.

Can I pay each time the driver delivers my clothes?

No. For efficiency, the route driver makes about 25 stops per hour. This gives us the ability to not charge extra for this service. Feel free to stop your route driver or call in advance for a special consultation about a problem or concern.

How do I pay and how often. Oakwood Cleaners offers a secure credit card on file for the convenience your convenience. Charges are posted each Friday for the week’s total. The total will reflect all orders input within the previous week of that date.

If you would like a summary of the charges e-mailed to you please let our customer service manager know when you sign up for your service.

This is not a revolving credit account. If the balance becomes overdue by 30 days for any reason including declined credit card transactions, it is subject to a Late Fee of $5.00 or two percent monthly of the unpaid balance, whichever is greater. Your garments will be held until all balances are paid in full and a current credit card is put on file.

You enjoy double grace periods, reduced check writing, and frequent flyer miles for enrolled cards.

Can I get alterations or repairs done?
Yes, minor repairs are still done at no extra charge. All others will be done based on the request attached to the garment or instructions in the bag. Please call for a price quote on all alteration requests.

Still have questions?
Call us at (615) 885-1281 or drop us a line using this link.